Telkom are *******

In december I went into telkom on the bluff in durban (bluff towers) to cancel my ADSL uncapped line since I was moving and with the rent being more could not afford it. The lady gave me the forms to fill in and informed me of the final payment. I made the payment and filled in the forms and took it back there. She never gave me even a copy of the forms. After canceling it they still deducted me on my account even though I canceled it. I went back in only to be informed the lady never canceled it. They did not assist or help me and only informed me that a service request was logged. I went to my bank and reversed the money and even had them put a stop to that deduction. After that the people who lives in our old place informed us they keep getting bills from telkom now up to R2000 and this morning telkom deducted again. The bank informed us telkom changed the reference number to be able to keep deducting from us even though this was already canceled end of december. Why does telkom keep *****ing our money and keep trying to charge us for services no longer in use. Especially since that rooter and wifi line was taken off and all packed away and have not been touched or used in months. This is very bad service and Telkom are now just ******* *****ing from us. If this does not stop immediately we will take this to our lawyers and make a ******** case against telkom. Even more we will go to Wendy Nolan from consumer rights. Carte blanch and to every newspaper and magazine ready to hear our story. Very unhappy about all of this and especially the bad service