Telkom are *******

I signed up for a wireless contract against my better judgement as I am trying to not have any dealings with Telkom. I cancelled my landline in October but was billed through to December despite not even using the line. Nobody on Telkom's side cancelled the contract despite me doing it telephonically and online.

The man who helped me with my wireless contract set up the wrong contract and blamed someone else. He then corrected it for me and now my contract runs from the date it was corrected on - adding 4 months to my contract.

I have on numerous occasions asked him to cancel my contract, I have logged disputes online and emailed. I get no response at all. I went in store and was told that I had to do it online.

I have consulted the AFSA regarding the CPA and they say that I am well within my rights to cancel my contract and not incur any and additional penalties and expenses.

Reasons being: The contract I signed was never honored as the incorrect package was assigned to my profile - as per your confirmation that someone at Telkom had changed my package As per my usage it is clear that I am not using the package due to connection issues

The above was logged, as per my online profile, on the 28th of November but Telkom never bothered to contact me again

The above is effecting the runnings of my business

I cannot even access google or WhatsApp. I have been trying to cancel since last year and logged numerous calls - I continuously receive Case resolved messages when I haven;'t even been contacted. I went in store and they said I need to cancel with this form.

I have emailed them to cancel my contract with immediate effect. I have had no response and will now be stopping my payments until I am contacted again

Never use Telkom and never set up a debit order with them.

Thanks so much, Kimberley