Telkom are *****s, Avoid Using Them at All Cost - Read Here
Telkom is a sinking ship and the only way the can sustain themselves is by ignoring cancealtions requests as long as possible and then promise a refund but never pay it. If you are a business or call centre, PLEASE read the below complaint and update. I't will save you a lot of time, hassle and money...
Original Complaint - 30-05-2018
I have experience, trying to cancel a Telkom account is literally harder than climbing a soapy tile wall. They have the best thought out **** I have seen in my life. Read below and decide for yourself.
I have a business and thus have multiple lines with Telkom. Due to various reasons, our business has been trying to cancel about 5 lines, some for more than a year. To this day, they are still deducting money from our account and nobody at Helkom seems to care. We have done everything they asked for many times. We have completed and emailed forms, went to a branch, phoned them. Yet, just wait for the end of the month. Telkom simply ignores ALL cancellation requests and literally ***** our money.
Firstly, I have been to the branch multiple times. Trust me, this does not help. I was told more than once that the ONLY way to cancel is to send an email to their cancelations department. After explaining that I have done this, I was told there is no other way, try again. Guess what, that cancellation department simply does not respond. Nothing. Not a receipt of email, nothing. I have sent to probably 5 different email addresses, yet they never receive the email with the form. So basically, you can’t cancel a Telkom account. You will take your last Telkom invoice to your grave, and your family will pay for the rest of their lives...
I have then tried to resort to social media. Same story, they give you an email address for the social media complaints department. What a big surprise, they also do not respond either. I have tried Hello Peter. Guess what, same email address as the social team. They do not respond either.
After a lot of frustration and eventually utter desperation, I created an account on their online dashboard on the 5th of May 2018 and found a section where lines can be cancelled online. Although I have been trying for more than a year via email, I assumed this might eventually be the last invoices. Obviously they have been *****ing for a very long time and ****** money should be refunded, but at least this could finally come to an end.
After canceling online, I received 5 references from Telkom via email confirming that all these leech Telkom lines have finally been cancelled. Guess what, two months later, I still get billed for those lines. Again, simply disregard the request to cancel, even after they gave e confirmation.
I have phoned Telkom again on the 17th of Match and spoke to a lady Zingiswa Pali in billing. I explained to her and sent her all the original cancelations for the above dating back to January 2017, and another in October and all the references from March. She was shocked and said we will obviously have to receive a refund for all the ****** money as there is clear evidence that it’s physically impossible to get rid of this parasite. She said she needs about 3 days to get everything in order and I can follow up via email.
You guessed right, she does not respond to the follow up messages. I have since email her about +4 times trying to get feedback. Full ignore mode. This is obviously the modus operandi of this entire company and every cancellation option. They literally make it physically impossible to cancel. I have been trying for a very long time and have put in a lot of effort, yet nothing…
I am absolutely shocked that a company like Telkom can get away with this blatant theft. This should be investigated by Carte Blanch. People should be locked up for ****************. To this day, I am paying for the above lines, I think there is 5 of them.
If this does not seem like a proper **** to you, maybe you should order another Telkom line...
Update on Above
Do not think any of the advice in this thread will work. Telkom tells you how to cancel and then ignores your requests. Don't be fooled by their online dashboard or "email address" where you need to send requests. It's all lies.
After struggling with our refund after Telkom stole from us for many years on many lines, they eventually processed the refund today (2019/08/08). We received a whopping R225.15 refund. They think this is a fair amount for charging us for multiple lines for multiple years. What a joke. It cost us more than this driving up and down and spending time to sort out this mess. The refund took about another year after the lines all eventually cancelled.
The worst day of my life, we are trying to cancel another line, and again they are ******ing every penny from us. The first cancelation request on their portal was apparently unsuccessful because it's a business line and not residential. I received a cancelation reference and everything, but they do not accept this method as a valid request. Care to explain this?
Secondly, I have sent a physical cancelation to all their possible cancelation emails and have received no response. It looks like we are about to pay Telkom for another 2 years while they blatantly refuse to cancel our line. I'm sure after charging us for a couple of years while ignoring our cancelation we will get another R10 refund.
It looks like it's time to send our years’ worth of communication to Carte Blanch and Mybroadband. Turst me Avoid Telkom like the plague...