Telkom are *****s and ***********. TOTAL WASTE!!!

<p>Fiona from ********** must be fired!!!!!!!</p> <p>whoever is thinking of moving from adsl to fibre must instead find a way of ridding themselves off telkom. This is the worst customer service i have ever recieved.</p> <p>I recently migrated my adsl to fibre and the first my first bill is best described as a ripoff. I was referred to ********** to raise a billing query and someone by the name of Fiona responded.. what a useless and *********** person.</p> <p>Fiona outright ignored me while i sent numerous follow ups on a daily basis. only when i copied every telkom email address i could find online did she finally decide to respond. she said she logged a dispute and gave me reference number ********** 2. I called the call centre and was told that the dispute is rejected because she did not provide any details. This yet again displays Fiona's incompetence and uselessness. She did not bother to say anything to me.</p> <p> </p> <p>My services are now totally disconnected and I am inconvenienced!!!!!!!!!!!</p> <p>Telkom call centre agents are all delinquents. They all tell me different things regarding my accounts and I don't know who to believe anymore.</p> <p> </p> <p>not only am I out of service but I am now at risk of these telkom theifs blacklisting me because they do not have the competence or interest in resolving my issue. </p> <p> </p> <p>Telkom continues to bill me for ADSL even though I am now on fibre. I hope this is seen by someone who is willing to assist a customer who has remained loyal to telkom for a couple of years. if not then thats also fine, Telkom will continue to dig their own grave.</p> <p> </p> <p> </p>