Telkom are *****sters

I have had contract with Telkom for over 6 years. My previous upgrade for my two contract phones got ****** and I had insurance on the mobile phones. Telkom approved my claim and I was granted 2 new phones. Now, my drama started last week when 1 of the phones stopped charging and went to Telkom to make an enquiry on the matter. To my shock and disappointment, Telkom is still billing for insurance which I have no issue but my issue is the details of the 2 new phones was not updated as confirmed and I have been paying insurance on 2 phones that have been replaced and approved by them as Telkom. It been 1 years since the claim was made but yet you as Telkom are still having details of my old phones and billing me for them. How do you bill me on phones that have been ****** yet you have issued new phones? Now I can't get assistance regarding the repair of my current phones because of this inconvenience. I have escalated the matter at The Telkom in EastGate and was told it would take a week. Its been over a week with no communication or feedback of my query and I find this quit disappointing for such a big company to give feedback and resolve the error caused by them. Now, me as a paying customer who you (Telkom) are billing me monthly but yet fail to resolve the mess up. I request urgent feedback on this matter