Telkom are so bad they make other companies bad. Not only that they cant even maintain their own switchboard

<p>I have a telephone line from telkom. My ADSL service (line rental and data) are supp**** by Axxess.</p> <p>Today i came home from work and found that my internet wasnt working. I contacted Axxess who informed me that Telkom had disconnected my service due to a billing issue. I phoned Telkom, their billing department confirmed that Telkom had disconnected my ADSL service, However there was no history of defaulting on payments and i was infact up to date on my payments. What should I do to reconnect I asked? (now at 16:30) Oh i'll put you through to sales, just tell them you didnt request a disconnect and want to be reconnected. All hunky dory so far i thought.</p> <p> </p> <p>Well 45 minutes later sales still havent answered. Then the line went dead at 17:15. I press the receiver in and pick it up, well i still have dial tone so clearly not my fault. I dial their sales number (10213). Its engaged, odd that since its a multisite call centre but ok, so i dial 10210 and go back through the rigmarole of explaining my story except now i escalate it to the supervisor at the call centre because I am becoming dissatisfied and I dont feel like I should have to start from scratch, go back in the queue and wait for a salesperson to connect me to a service I already have. (chances are they will not be able to do so anyway and will instead link me to technical... Telkom trouble shooting is a big trip round and round between call centres who all claim its someone elses problem). She promises to put me through to the sales dept. Well she presses some buttons and the line goes dead. So i phone again. Person number 3. I explain to her whats happened so far. She says the sales centre has had a problem with their lines all day and she hasnt been able to transfer customers because the voice prompts system for the sales desk is broken. I ask if i can speak to someone senior. No, apparently he is home. Who is above him i ask, Well she also left at 4. Will they contact me back in the morning? Yes but only on a telkom line. Well i will be at work. Ok then give me your cell she says. </p> <p> </p> <p>I sincerely doubt they will call me. If they do I am willing to bet a kidney that i will be informed that only sales can deal with my problem. So i guess tomorow is also going to be hours of waiting for sales to answer. But telkom you have done so much more than just disconnect my line without reason. You wasted 2 hours of my time. Your technical department should never have to refer me to sales to recitify that error, your call centres shouldnt put me through to departments that have already gone home. Your managers shouldnt be unable to solve problems and you need to be able to escalate complaints past the normal routine manner when a customers problem is clearly not average</p>