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Peter M

1 reviews | Active since Apr 2015

15 Apr 2015, 11:55

Telkom are selling a service they cant supply

Three weeks ago we signed up for the uncapped 2 meg internet line, all went well till we had to get a router,<br> suddenly they just don't have any in stock and no one can tell you when they will have ??? And of course as they DO NOT ANSWER THEIR PHONES......you have to drive there to inquire.....this is such ******* service, i understand one can run short of stock.....but for heavens sake please at least tell us when you will be getting new stock. Surely that is not too much to ask of you TELKOM ??? i mean really how long does it take to replenish your stock ???<br>

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Replies (1)
Telkom
Telkom's reply15 Apr 2015, 18:02
Official
Hello Peterjohnmo,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the Fixed line Support and feedback will follow.

Your reference number is SM103856.

Apologies for any inconvenience caused.

Regards,
Joshua Mnisi
Telkom Social Media Team