Telkom are ***s who exploit loyal customers who settle their accounts in adavance. They milk customers of monies thet have not right to and make cancellation impossible!!!!

My name is Zimasa Fumba, I am a disgruntled Telkom Customer and I must say Telkom Mobile is the worse network to take a Telkom contract. They ****** who cheat consumer into making prolonged and unnecessary payments towards the contract! I took a cellphone contract in January 2021. I had been a very good payer and hadn't defaulted in my payments. In 2022 June I requested a settlement of the account. And you must know that with Telkom the moment you request a cancellation or settlement, they will do everything in their power to make things tricky and extremely difficult. Firstly, I couldnt cancel the contract in any local store, I had to call Head Office and wait on the line for hours before being attended to(This is the opposite when you're opening a contract because they make things very easy and convinient for you). Anyway, when I finally spoke to an Agent I asked them to guide me on the process of cancelling the contract and fully settling the account. I was informed that I must pay the months remaining on my contract. I asked them to do a calculation and send me an SMS With banking details so that i will effect the payment. The duration of my contract totalled to R9600, once the payment was made i asked them to confirm reciept and effect the cancellation. THEY CONFIRMED THAT THE CANCELLATION WAS DONE AND I OWE TELKOM NOTHING UNTIL THE REMAINDER OF THE CONTRACT.

Fast foward a year later June 2023 I am recieving calls from debt collectors about having an outstanding debt which is owed to Telkom. After being harresed by debt collectors and having my name listed on credit bureau I called Telkom. I spoke to Nonduduzo Phungula and her Team Leader whom I asked that tje matter be escalated to, who is unreachable unless he calls me himself Clive Dladla(who hasn't bothered to call me about this issue yet). They are basically denying that I made such a request, whilst the R9600 is on the system, there are no notes ob the system about the cancellation request or reasons why the R9600 was paid. They are demanding references that they never sent me. They are enquirying about confirmation letters which they never sent me. They say they cannot access any recordings unless there is a court order. They are basically saying I am forced pay any amount they tell me and there's nothing I can do about.

They are saying I owe them R2000 each month for the remainder of the contract, and because I have no confirmation of cancellation letter they are saying I must pay the amount otherwise I face having a judgement under my name. At this point no one is willing to even listen to anything I have to say without that reference number for the cancellation. The question of why their Agent failed to effect the cancellation or record the request on the system is a ellusive subject that they are not willing to entertain.

I AM TIRED OF BEING EXPLOITED MY TELKOM AS A CONSUMER ONLY BECAUSE THEY HAVE THE POWER TO DAMAGE MY NAME ON CREDIT BUREAU. ENOUGH!!!! I did everything right on my side, I paid everything they said I owed them in respect of this contract but they managed to corn me in the end because they have all the cards and they have the upper hand.