Telkom are ********s

Refusing to cancel my contract and still debiting me after I have returned the unusable device.

I opened a lte 2TB router contract at greenstone mall in May 2025 where the consultant verified that my area has good coverage.

Took the device and contract home with me and since day one I have had poor connection speeds, Went back to the shop with the router and sim., was adviced to hard reset the router and that would solve my issue.

This did nothing to solve my problem.

I then call the customer services to complain about the problem I am having and that I only took this contract on that basis that I will be able to use it and, a case was opened, then closed without anything being resolved.

I asked for the person who closed my case to be reprimanded due to the fustrations this is causing me and Telkom did nothing to this person.

A technician was sent over to my residence to try and resolve the connection issues while I am paying for a service I am unable to use.

The technician confirmed with me that the issue is much bigger and that he will send theme his report on the matter.

Telkom only called me mid August to tell me that the report is in and that states an infrastructure upgrade and this will take approximately 6 months to which I stated that I want this contract cancelled.

I will not be paying for a service I will not be using.

I asked the agent to assist me terminate the contract, she rep**** that she’s got from the cancellation department and that will mae a request for someone to call and assist me this request.

Many days later, no one has called me to help with the cancellation.

I called Telkom attempting to cancel but I was being sent from pillar to post.

I then decided to go back to the store(greenstone) for assistance regarding this. The store agent logged a case stating the technicians report as reasons to early termination.

Case was logged and a few days later, the case was closed.

To my surprise, I was debited for something that I had cancelled.

Called Telkom to get at the bottom of this and I was informed that the contract is still active while I don’t have the device on me as it was returned to the store.

I am fed up with this service provider and I need clarification as to what the F is happening with their agents and refusal to cancel this contract