Telkom are robbing me

My phone line has been suspended due to non-payment<br> I am on a closer package, which includes an extra telephone line. Months ago I was told by Telkom I was being charged for this extra line and that I would be refunded. Up to here, the correspondence was very good.<br> I later received a call from someone at Telkom about my dispute? What dispute? If you see above, the correspondence was very good ie. NO DISPUTE!<br> When I later contacted Telkom to ask what happened about this additional line, I was told I was no longer receiving the refund as I said there was no dispute. A dispute is when 2 parties are opposed to each other and need a resolution. <br> Telkom said they would follow this up. On 4 Feb 2016 my fianc? Jill Henning sent an email to enquire as to what was happening. There has been no action around this and instead our phone has been suspended. Since I have lived at 11 Aubrey Road Scottburgh South I have received 1 phone account. I moved to this address in September 2015.<br> I have had the additional line for about 3 years, so it equates to a lot of money<br> Telkom in fact OWE ME money. I am putting this all over social media if no action is taken TODAY! Stephen *** not ***