Telkom are not doing anything

My phone line and adsl have been down for about 3 weeks now, I have filed multiple reports on hello Peter and via sms, it's always the same response , telkom have escalated it to the correct department or they are working on the problem , after weeks it seems telkom have been doing nothing to solve this and are ignoring it, I am paying for something that is not working and I demand that the problem be solved as soon as possible.last ***