Telkom are ***** and *******

<p>13/03/2017 - my wife agreed to a R69 per month sim card contract being offered over the phone. 14/03/17 wh was welcomed to Mondo and warned of an admin fee. 15/03 she was told the package was on its way. 16/03 a R29 depbit order came off her account. SIM card was delivered. 04/04 they tried to port her number and to activate her Telkom SIM card. 07/04 activation had still not happened, she phoned Mondo to assist an in the process she was informed that the R69 was only for Telkom to Telkom calls (something she had not been told in the initial phone call) and that calls to any other network would be over and above the contract. She decided to cancel the contract in that call to Mondo. As the consultant activiated the SIM, she told him to cancel the contract with immediate effect. He said it would take 48 hours with Mondo and 21 days from that day with Telkom. My wife stayed on line while he confirmed the order had been cancelled. 12/04 she phoned to confirm and was told the contract had been cancelled and that instruction had been sent to Telkom. She was never told about the fact that Telkom required a cancellation form but was told to confirm with Telkom via phone that this contract had been cancelled. She was told that debit orders would go off for May and June but that the money would be reimbursed. She has never used the SIM card and never intends to. 24/05 an account was delivered to her work place for R141.20. She phoned Telkom and was told it had not been cancelled as she had not filled in a cancellation form. She requested a form and recieved it that day (from Zinhle) via email. She filled it in, signed it and sent it back to Telkom the same day. 30/05 she received an email from Telkom telling her that the form details could not be read. 30/05 she resent the form. 01/06 R141 was taken from her account, she had this reversed. 02/06 another R141 was taken from her account. 02/06 she sent another darker version of the form to Telkom. 03/06 she was given case number ********** 58. She phoned as well 08/06 and spoke to Sboniso and he said for her to send him everything and he would expedite it. She sent him everything that same day. He made another case number ********** 8 to expedite it. He said he would keep her updated. Sboniso has never contacted her. 15/06 R227,20 was taken off her account without any warning given. Her account had insufficient funds which lead to bank charges being levied against this failed transaction. 15/06 she went to the Richards Bay Telkom office and was told to phone a call centre as they do ont deal with mobile contracts. She phoned from the Telkom office and Ntuthuko said she owed them as the phone had been loaded regardless of the fact that she had not used it and had made it clear that she did not want it. She said tht there would be no more debit orders if her contract had been cancelled. My wife requested emailed proof of this. She waited on line while she confirmed her email address with Ntuthuko and he said he'd sent it, to date nothing has been received. 18/06, she phoned Nontobeko and was told she would escalate this to billing in order to wave the charges and refund that bank charges, case number ********** 5. 20/06 my wife phoned and asked for Nontobeko as she repeatedly gets messages from Telkom regarding non-payment of her account, she was busy so my wife left a message. Nontobeko phoned back. Nontebeko claimed feedback request was done and that it would take 72 hours to respond and that someone had been assigned to sort it out. We should wait for their call. 22/06 my wife recieved an email from Telkom saying the issue had been resolved and she should call them for details. 23/06 (10:00) she phoned Telkom and Smangele told her that credit had been passed and that her account was zero. no money was refunded for the bank charges or money that had already been taken. At 10:16 she phoned to confirm that the contract was closed and the debit order stopped, Mbali confirmed that the contract was closed and the debit order was stopped - that there would be no more debit orders. 24/06 R227.20 has just been taken from my wife's account by Telkom again. It is obvious that Telkom are going to continue *****ing money form my wife and that their consultants are a bunch of *********** *****. Tired of this now. She is going to phone Standard bank tonight to have this debit order reversed - all we want now is for Telkom to leave us alone.</p>