rW
renel W

1 reviews | Active since Mar 2018

29 Mar 2018, 14:56

telkom are *****

pathetic service

my lines went down on the 23rd march 2018 because of bad weather

called Telkom customer care and no one seems to know whats going on and when a technician will be assigned to come out and check

even asked to speak to a manager and the consultant told me the managers are all in a meeting called again and the same thing

no one knows anything but Telkom expects payment every month on time

its been exactly one week and I still haven't hear any feedback or even a new excuse

took time of work even went to the Telkom direct stores in westwood mall and pavilion and still no one can help me

this is pathetic .

I took Telkom because I thought it was such a big company and I wouldn't have these issues guess I was wrong

I have no wifi for a week

Telkom is disgraceful

0
Replies (2)
Telkom
Telkom's reply20 Apr 2018, 07:18
Official

Hello wyngaardr

Please confirm if the fault has been repaired or if further assistance is still required?
Should the line still be faulty, please send us a private reply with the faulty telephone number for us to assist further.


Regards
Noleen
Telkom Social Media Team.

Best regards,

rW
renel W's update24 Apr 2018, 08:51
Reviewer Update
hi this issue has not been resolved and no one has called to even inform us about anything we have been without service for a month and endless calls to the call center that is proving helpless and the agents are so rude they don't even want to assist. assistance has been required from day one and no one has come forward to help