Telkom are *****

Telkom are staffed by *****. My previous report refers to the core problem, namely that my line has been off since 21st January. I have spent thousands of rands worth of my time speaking to Telkom staff to try and get the line repaired. I have been told that a technician was assigned, only to find that the technician does not exist. I have been given escalation codes, only to be told that there is no record of this on the system. I have spoken to supervisors, and other staff, all of whom have promised to sort out the problem and will phone me back. I am going blue holding my breath. The latest is that a technician would be there at midday yesterday (Friday 5th Feb). Needless to say he did not pitch. After 30 minutes hanging on today I was told that this could never have happened, and that the person I spoke to would call me back. I can only conclude that each time one complains one is punished by being demoted in the queue. Presumably Telkom has a competition to see who can tell the most lies and give the least service. A fitting adverti*****t for an economy ranked by Bloomberg as the third most miserable in the world. Telkom does not deserve to exist.