Telkom are *****

<p>2 months ago i wrote this review.... :</p> <p>I have always been paying my Telkom bill via EFT. So in early August 2016 I app**** for a debit order. i requested the debit be deducted on the 25th of the month. Telkom could never get it right and kept debiting on the first. nevertheless i still kept paying and keeping my side up to date. then on the 5th of october i called in and asked for the debit order to be cancelled. and on the 25 October i paid via EFT only to find that debit went off again on the 1st November. but i never skip a payment and im always on time with my payments. this month i get a bill where im charged an extra R401.00 for debit order levies. how is this even fair. i keep on paying on time, the debit order date is incorrectly entered by Telkom and yet its my fault. it not as if the debit order failed and i also never paid. as i stated, i asked in August for my debit order to be loaded the 25, when i saw no debit going off i still did the right thing paid via EFT only to find the debit order going of on the 1st of every month. im a loyal customer of Telkom and never struggle to pay, but telkom cant take advantage of good customers. the R401.00 is theft. my account is 100% up to date. this wrong, i refuse to pay R401.00 for nothing and i want this fees reversed. complaint refference number from Telkom ********** 9.</p> <p>after this mail a lady called me her name is Celiwe from Telkom Social Networks. she said my debit order penalty fees will be reversed. its has been 3 months now. the cost is not reversed. Celiwe doesnt reply to my e-mails and no -one at Telkom gets back to me. From bad to wors and it seems that all Telkom was interested in was getting better stars at Hellopeter. truly pathetic service. really horrible.</p> <p> </p>