Telkom are just utter pathetic

I know this is becoming a norm for Telkom and their billing department but this is pathetic!! For a company that has been here for over 20 years. I can understand why their service as become unreliable and ********* business practice.

I been battling with these people since March this year. I canceled my service using their online portal provided on their website. On the 1st of March 2021 I did the cancellation due to the fact that my contract terms would be lapsed at the end of March 2021 and my final debt order would take place since you pay in arrears which I understood. On the 1st of April 2021, my contract was disconnected and everything was fine, but it wasn't. The end of April 2021 they deducted another premium which I then called a few days later to find out why did they do the deduction. I was told by the consultant, 'No Telkom has already issued me with a bill', however they will pick it up and refund me my money a few days later which never happened until the 25 or 26th of April. I was happy about that. Thinking that was the end!!! It wasn't! After calling them over 10 times explaining the same issue, Im being told that I owe them money! I don't know how exactly I owe them money when I paid for my last month of Service which was March 2021 and they deducted for that month. But somehow I was charged for April(which was a month I never had service) I even called them in April to make sure that everything was in order which they confirmed my contract was cancelled.

I have mailed them my bank statements and invoices for March and April (like I said a month of NO SERVICE) to *** which is their retention department. Explaining everything to them and they refunded my money. There employees are so *********** that when I ask them to explain their billing, Im being told that when payment goes off, Its for 2 months a go's service. Meaning when I pay at the end of January, Im actually paying for Decembers yet their invoice says, 'Invoice date on the 1 Jan, service duration 1 Jan - 31 Jan'. So how the hell is that Decembers invoice!!!!???

YET IM BEING TOLD I OWE THEM. LIKE HOW THE HELL DID THEY GET SO MESSED UP. THEY ARE MESSING WITH MY NAME!!!!!!!!!!!!!!!!! My worse mistake was coming to them for internet and now I must battle with these people!!!

Hellopeter please help me with this.