Telkom are *********** *******

I recently moved addresses and put in an order to have my Telkom line moved. After the suggested 28 day period to have the new line installed had passed without a word from Telkom I begun trying to get a hold of them through the call centre. I was told that technicians had been out but were unable to find the fibre box to tie into. I assured them that there is a connection at the premises, but they were unable to do anything or send anyone out and hit me with a wall of bureaucracy.

After several weeks of being sent around in circles with the call center and getting nowhere I went into the La Lucia mall branch to take this up in person. A helpful gentleman assured me we would resolve the situation and that I need to talk to a manager at the call centre. This got me nowhere. I spoke to two different managers both who assured me they would contact me back, but after several days when I tried to contact them they were on leave.

At this point in time it had been two months since my move request and I had had enough of the rude and unhelpful service. I went into the La Lucia mall to cancel my service. The day I put in my cancellation order I ordered a Fibre product with WebAfrica.

WebAfrica has already come through to install the line (within 4 days), Telkom hasn't even processed my cancellation order yet.

To add to this I have just been sent a bill for Telkoms services. What am I being charged for? There isn't even a line installed!

I'm so disgusted by this lack of service, incompetence and greed that I will be left with no choice but to take this up with the Consumer Goods and Services Ombud, The National Consumer Commission (NCC) and ICASA.