RD
Richard D

1 reviews | Active since Apr 2014

06 Oct 2016, 10:02

Telkom Are *********** *****s- AVOID THEM

<p>Alright so during February 2016, I went in to move my cellphone and 3g contract from 24 months to month-to-month (the contracts were due for an upgrade). Initially your agent made a mistake and converted my 5gb contract to a 3g contract, After much begging,this was resolved. And I decided to upgrade my 7.5gb contract to 10gb MONTH-TO-MONTH. But you guys *****ed that up royally and I was put on a 24 month contract. After two months of begging, a manager on your side claimed to have sorted out the issue.</p> <p> </p> <p>So a month ago I went into the store to cancel this contract and lo and behold, I get a call from you guys claiming that I am STILL on a 24-month contract and you expect me to pay cancellation fees HAHAHAHAHAHAHA!</p> <p>Something which I very explicitly did not want and did not sign ANY documents for. I was also not given any new modem. SO HOW AM I STILL ON A 24 MONTH CONTRACT???????</p> <p> </p> <p>You guys have gotten from bad to ********. I will not be paying a cent towards you as you are literally *****ing money out of my account for a service that I did not ask for.</p> <p> </p> <p>Fix this or I will be taking legal action. Absolutely fed up with your incompetence.</p>

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Replies (1)
Telkom
Telkom's reply06 Oct 2016, 14:53
Official


Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Accounts Team.

Your reference number is ***6.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,