1 reviews | Active since Jan 2015
Telkom are impossible to get service from.
Before the end of July I requested that my business line and ADSL, ***, be moved to my new business address. One of Telkom's consultants, Mark from Cape Town, phoned me 3 times, and eventually told me that all the cables in the area had been ******. This was all during the early part of August. I phoned their offices to find out what was happening, only to be told again that the address does not register on their system (Plot 118, Roodepoort, Bela Bela/Warmbaths). So I cannot have my line moved. We do not have a Telkom shop in our town. I needed my line to be discontinued at the end of August, and phoned their call line. They told me to email them at [Email Removed] I have done this 6 times, and received automated responses every time but no replies from them. I have been to the Telkom BUSINESS page, and clicked Chat with a Friendly consultant. They tell me that they are only for residential. I have chatted with Alicia Ndaba, Hope and Rosa, who all gave me the wrong numbers to phone. I GIVE UP. I have moved to a new shop, and will not pay outstanding amount, altho it seems that the line hasn't been discontinued. Not my fault.<br>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM161476
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM161476
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
