Telkom are Hypocrites & Intransigent

How long does it take Telkom to resolve a problem?According to them, between 2&max of 72 hours.Obviously,this is a joke!It is now 720hours i.e.30days and counting since my complaint(***1) was lodged.To date,no explanations on why its taking such a long time to resolve nor what the issues are.In fact no one is capable of taking ownership&resolving it.I have a new device which has a New MAC address but as Telkom still has my Old MAC address on its system,my New MAC address is rejected&only their Tech Dept can rectify this.Its now >2weeks since I posted my complaint on this site and the only response rec'd thus far is that the problem is being investigated.How long does it take someone in the Dept to access my data in order to enter my New MAC address on their system esp after relevant details have already been supp**** &Snr Mr TD Puckree informed as well.I'm getting the distinct impression that this so-called \investigation"is really a big hoax&a smokescreen put out in the social media platform to create the impression that something is being done whereas in reality nothing whatsoever is being done at all? Utterly disgusted and extremely frustrated at intransigent Telkom!@#$ """