Telkom are horrible *****

<p>We are a construction company and we have 2 lines with telkom, one of our lines was struck by lightning over a month ago. We called Telkom to fix the lines, 2 weeks passed and we called again since we had no feed back, we were told an enginer was already assigned. a week passed with no response from telkom, we called again this passed Friday 25/11/2016, this time we were told that on the system it says the engineer was busy with the line, i told them that no one has touched this line and it is still not working. The call center agent said he will escalate the matter to the Engineer's manager and he will contact us. The manager did not contact us, instead i recieved an sms on the weekend telling me that the line has been fixed, I get to work on monday morning and the line is still not fixed. I called them again this morning and i was told that on the ssyetm it says the engineer was on site to fix the line, such lies. I told them no one has been to our offfice to fix the line and instead they gave me another Ref number and have "escalsted" the matter yet again. Clearly Telkom and its staff are *****. We are battling to cope as a company as we have to constantly hang up on our clients because of a faulty line.</p> <p> </p>