IB
Ivor B

1 reviews | Active since Feb 2013

07 Mar 2017, 09:45

Telkom are *****S!!!!!! Contracts for LTE do not comply with the Consumer Protection Act

<p>Because Telkom failed at providing me with ADSL, they suggested I contract for LTE.</p> <p>Telkom are running a **** enticing customers to sign up for LTE Uncapped and then saying that there are no more packages available. This has happened during at least five conversations in the last 3 weeks to me. So, I have had no choice but to take a 50GB package for LTE. It is unsuitable and I obviously need uncapped and I have again had 3 conversations with Telkom and eight with their Sales Rep Jared in this regard. Less than a month into a contract which is patently unsuitable, the formal response from everyone is that:</p> <p>1. There is no OUT clause. I am stuck in this unsuitable contract for 24 months. I cannot cancel even though the CPA says I have to be given such an option. </p> <p>2. Telkom officials laugh at me citing Gym and Cellphone contracts as an example of how they "catch the customer and ***** him for everything he is worth" an actual quote. </p> <p>3. They tell me that if and when Telkom Fibre comes to my area I cannot even change this unsuitable contract to that option. </p> <p> </p> <p>HELP HELP HELP HELP HELP</p> <p> </p> <p> </p> <p> </p>

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