Telkom are *******

I have been a loyal Telkom customer since 2016 - been on a data contract which l have been renewing every two years, besides the fact that the network is ***** and slow, but have been supporting this operator.

I am ****ed off with the fact that they have become ******* - My monthly subscriptions for my Telkom contract Account No.*** have been going off my FNB bank account on the last day of every month. l always ensured that they get the money on the last day of the month as l get paid on the 27th of every month. My woe and horror started when l changed banks from Fnb to Capitec bank - then boom without notice they went to debit my Capitec account on the 25th - who gave you the instruction to debit my Capitec account on the 25th as the agreement was that my bank account would be debited on the last day of the month. This incorrect date debiting did not happen once but twice(April and May).I went to the Telkom Service Centre at Rosebank Mall to enquire why my debit order date was changed as l never gave the instruction, but their system showed that the debit order was still going off on the last day which is not the case.

Because of the incorrect debit date - which mean a failed debited order ,l have had to pay my Telkom account through Eft and at Shoprite store and surprisingly, this monthly l got charged a R200 unpaid debit order fee because the instruction returned unpaid WHY because you Telkom went to my Capitec bank account on the 25th of May instead of the last day of May. Now l have to pay for your mistakes, how do you explain the fact that your systems reflect that my debit order goes off on the last day of the month hence you go and debit my Capitec Bank account on the 25th of the month. My bank charged me twice for these unpaid debit orders which were caused by you(debiting on incorrect dates) - this is unacceptable and what makes this even worse is the fact that you are not even contactable - you just need us to get issues resolved via your computer generated whatsapp messaging system.

I am so gatvol with this incompetency. Please note, l will be laying an official complaint with ICASA and NCR for this theft