Telkom are ******

I have been a loyal customer of TELKOM for more than 6 years Approximately 8 months ago i logged a case that i am unable to use my streaming data and whatsapp data since the beginning of my contract in March 2021 then the ticket was closed without resolving the issue ,I have done all settings or the instructions advised by a customer service agent however I am still not able to use the Data for over a year now .Again I logged another one since in October 2021 ***. Telkom is not willing to assist I have made several follow ups till today I have not been assisted. I have communicated with Yonela Sangweni(Consultant) on the 25th January 2022 she confirms that my case was assigned to Lunga Malangana(Technician).She also sent an email to Ntutuko Ntuli(supervisor) to contact me however I have not received a call from Ntutuko Ntuli and Telkom. I have been paying all my debit orders in time however Telkom continues to provide Poor service with no intention to resolve.