TELKOM ARE BIGGEST ******** ON CONTRACT PHONES, NOT HONOURING CONTRACTUAL OBLIGATIONS

TELKOM I WANT MY MONEY BACK!!!

I have 2 cellphone contracts with Telkom. (1) Contract 1- 23/12/2020 for FreeMe 3GB (2GB Data, 500mb Whatsapp&Telegram, 500mb Streaming, 1000 min Telkom-to-Telkom calls, 150 min Other network calls, 200 SMSes) and (2) Contract 2 - 16/12/2021 for FreeMe 1.5GB (1GB Data, 250mb Whatsapp&Telegram, 250mb Streaming, 500 min Telkom-to-Telkom calls, 100 min Other network calls, 100 SMSes).

I have noticed for quite some time that my Other network calls minutes are depleting quickly. I decided to visit the Telkom Eastgate Branch where I bought the phones to enquire. It was established that indeed Telkom is ripping me off. For example instead of 150 minutes for Other network calls, they have been giving me 50 minutes. So what else have you been ripping me off on and for how long?

I therefore request that Telkom email me my Statements for the two Contract Phones from the commencement of the contracts. I would further request Telkom to confirm what they have been supplying me throughout. I requested the same information from the Telkom Store above and the Consultant and the Manager told me they were unable to access the requested information.

I will await their response here in anticipation!

While I also expose them on Hello Peter and other platforms, the Ombudsman, ICAS, etc