eS
enje S

1 reviews | Active since Jun 2015

03 Jun 2015, 10:50

Telkom are at it AGAIN

How difficult can it be changing a debit order to go off from one account to another?<br> OBVIUSLY That Difficult!<br> after switching from banks over 4 months ago I informed Telkom of debiting my new account, after numerous agents and reps, correspondence with so called managers. I now have to manually make payment each month, my old account is still getting debited , reflecting poorly and building up backdated banking charges for a account I no longer use, and no new debit order going off on my new account.<br> I have had no feedback, no customer care phoning me to correct this mistake and am now being reported for debt collecting, because they cant find the fault on there system as to why my account is in arrears after it has been paid!!!<br> Get your **** together.<br> I WIL DEF BE TERMANATING MY ACCOUNT!!!<br>

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Replies (1)
Telkom
Telkom's reply03 Jun 2015, 12:40
Official
Hello Enje1408,

Thank you for making contact with us.

Please be assured your query has been escalated to our Collections Team for further assistance and feedback will follow.

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Apologies for any inconvenience caused.

Regards,
Didi Guma
Telkom Social Media Team
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