Telkom are a bunch of spineless ******

The work bunch of ********. I took out phone contract in March. I was told the phone is not to be delivered until I pay the 1st premium granted. I paid it on the 6th March (debit order) and they delivered the phone on the 19th March which was the activation date. Come April I was charged R338.94 and claimed pro rata. I then asked why am charged pro rata when I paid already the premium (6th March) ? I was told the payment is not reflecting. I then asked if it's not reflecting why would send/deliver the phone because it was clearly mentioned that I need to pay before I get the product which was the case. They only delivered after they saw the payment.

I was then asked to sent a proof of payment which I sent it 4 times and received it promising to rectify it bare in mind I have 2 contracts for R169 each which R338 combined however I was charged R448.94 in April. In the midst of us going back and trying to resolve this Telkom just closed the case and I received and sms/text "Your case no ********** 5 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries." without resolving anything.

You guy who is a "Billing Specialist" clearly doesn't know what he is doing. I need my money back as you can clearly see you overcharged me.