Telkom are a big bunch of ****mers!!!!

I urge everyone who wants to take out a contract with this company called Telkom. My partner has taken out 2 contracts with them. One for a cell phone and another for a data plan. In the beginning everything was fine but for the last 5 months these company has been a utter disappointment not only is their network the worst out of all the cellular companies always losing signal at the worst time but how they've been treating a customer with respect to payments been made is absolutely revolting. Contracts with Telkom are supposed to be debited from the account on the agreed upon date and for the past 5 months Telkom has not been debiting the account and then suspending the service on both the cellphone contract as well as the data plan when querying about why was the debit order not taken their customer service agents said that they were when my partner argued about this even sent emails with a bank statement showing that no debit order had went off for these contracts they still confirmed he had been debited for it and that the network for both contracts will return after a few hours. When the network didn't return we called them again and now we learn that a reconnection fee of R200 has to be paid in order for the service to return. For the past 5 months this has been going on I really don't think that this is fair. Debit orders were set up and if Telkom is not debit the account why should the customer be liable to pay extra when this is not the customer fault but telkoms. Absolutely disgusting services. We shall be cancelling all our contracts with them. Guys be careful they are a bunch of ****mers!!!