TELKOM ARE *******!!!

I have been charged since January 2023 for subscriptions to Telkom Plus which I have not subscribed to. I noticed by monthly bills were higher and when I checked my account I was being charged for these subscriptions. I called the call center and they advised that it can be reversed and did it without hesitating, but they cannot give me an answer as how the subscription happened when the sim card in question is permanently in my router. I have made contact with Telkom via Facebook demanding a full investigation and for a refund for the months that I was charged for and they refuse saying I subscribed to it. This is complete ***** and I have been reading on Hello Peter that they have been doing this to other people. How many innocence hard working people are they robbing??? This is unacceptable from Telkom- they are *****ing our money!!