Telkom appointment not met

I phoned telkom on the 3rd of January 2016 to move my phone line to my new residence. The lady I spoke to took all my details and my new adress. She told me 14 to 21 days and the line will be installed. On the 11th of January I received a call from Thami Hlophe and he told me they can't get my address on their system, the address that the lady from telkom typed on theis system is COMPLETELY WRONG!!!! So I gave Thami the correct address. Yesterday (13 January 2016) telkom phones me TWICE from this number +27 (10) *** to CONFIRM THAT SOMEONE WILL COME TO INSTALL MY LINE TODAY (14 January 2016). At 12h00 today i phone Thumi AND 10210 to confirm that someone is still coming and 10210 told me YES SOMEONE WILL be here before 16h00. Just to DISAPPOINT ME! No one came!!! So topical TELKOM SA!!!