Telkom applications and order process nightmare

11th of April I app**** for a Data LTE package online. I received a call back and went through entire application on phone. Got the reference number and confirmation that order will be processed and delivered 7 - 14 Days. 14 Days later I called for update since no update was given. I was kept being told to phone another number, to select other options to get to the "correct dept" Eventually 8 calls and waiting later, someone was able to assist and told me there is NO order on my name.

She then assisted me with yet a NEW application. Went through the entire process again. Confirmation of application and credit and everything was A-ok. Got the reference number and everything.

TODAY I get a sms for confirmation of upcoming delivery. Only problem is, it starts with Dear Malesela M....... Which is not my Name or Surname !!!! So again I had to phone Telkom multiple times to speak to someone who can assist what the hell is going on. I gave them the order number reference on the sms and FORTUNATELY it does not seem to be ***** or identity theft since I would have been at police station now with case against Telkom. But on that order the delivery address, back account, ID number, residential and phone number is mine and correct. So what happened??? Well for some bizarre reason, whilst literally speaking with the person that captured my order the second time around or in between then and now someone went and typed in someone else's name on my entire profile.

Really get your act together Telkom. Wow. Now the question is after fixing the name, will the delivery courier ask for Malesela or me the actual account holder for the delivery of the SIM and would I be able to prove even with my ID and proof of address I am the account holder and can sign for delivery.

Very bad service this time round Telkom. I was actually happy with my 4mb line for over 10 years as well as recent and current Telkom LTE through WebAfrica. But signing up direct with Telkom is a nightmare it seems.