Telkom apparently does not want to sell me a phone

I am desperately trying to give Telkom money, but it seems they do not want it.<br> <br> I have been trying to get a hold of someone to help me with upgrading my current Telkom (mobile) contract. The first problem- there is NO WAY of contacting Telkom stores without going in physically. They just don't answer phones! The line either is busy the entire day or it just keeps on ringing forever. I called every store in Pretoria. Same story.<br> <br> I tried to call the sales department. I waited 40 minutes for someone to answer and then I hung up. 40 minutes. This is not to log a problem, this is to BUY from Telkom, I kept on trying and trying and each time at 10 minutes I hang up. The next day after 30 minutes I eventually get through and I get told that they cannot help me and that I must go to a shop. All I wanted to know was which stores have stock of the phone that I want to upgrade to. The fact that a TELECOMMUNICATIONS company cannot even be reached by phone is terrible and ironic to say the least.<br> <br> The service is pathetic and if it is not resolved quickly, I am definitely taking all my business elsewhere.<br> <br> What happened to Customer Comes First and NPS?<br> <br> P A T H E T I C.