Telkom : Appalling Service Providers

Telkom when the hell are you guys going to repair the fault in our area. It's been just over 3 weeks now and numerous complaints have been made by me , our household and members of the neighbourhood. The line was working and all of a sudden stopped working at approximately 8-9 am 3 weeks ago. When I made the initial complaint I was told that I am going to be charged a call out fee...and I told your consultant that is ridiculous. Anyway no progress has been made and every time we phone to query and question what is going on we receive all sorts of different feedback with regard to the status of the situation. We along with other neighbours operate our office from our residence. How do we receive and make calls, receive faxes, send emails and so forth?

What **** kind of service is this. Many of other members of the neighbourhood are considering a change in service providers. I did not want to bring this to social media but I will spread the word of extremely poor service from telkom to anybody that asks me about them and through various social platforms. If you wish to look in the matter the area I'm complaining about is Mountain Rise, Pietermaritzburg , KwaZulu Natal.