Telkom - Appalling service - Lack of planning . Nonconforming Service

Refer to order: -***A

Please be informed that the service level from Telkom is appalling. The 3rd of October is when you (Muziwekhe) contacted me to do the migration from ADSL to Fibre and mentioned that I will be contacted shortly by a technician who will make the necessary arrangements for this migration. From the 03.10.2019 I received no calls from your technician and you terminated my ADSL line on the 05.10.2019, without informing me that this was going to happen – This was not communicated by you! My internet has not been in operation from the 05.10.2019 (Four days now) this has created a major inconvenience being offline for four days, due to your lack of planning. I contacted your sales department yesterday and requested this order to be cancelled and to reactivate my ADSL – Which was agreed by your sales consultant. I will look at alternative service providers that will provide a unique service and understand customer service. Please ensure that my ADSL line is activated immediately as it was before I spoke to you I plan to escalate this non-conforming service rendered on Social media and Hello-Peter.

Ysin Ismail