Telkom appalling service

I cannot believe the service I am receiving from Telkom mobile having been with the for over 8 years. For the the first time I am in a position where my financial issue has caused me to go into arrears. Account suspended. I called the call centre and was told that I can make a payment arrangement, pay 70% they will reinstate the account and then pay 30% and 30%. So I go pay the 70%,call back and another consultant says there's no such thing. Spoke to 12 different consultants and it seems if you speak to agents in Sunninghill or centurion call centre's they have one process and agents everywhere else working from home have a different process. Guys working from home are extremely rude. All I'm trying to do is reinstate my line but it seems when you down Telkom is of no help.