1 reviews | Active since Jan 2016
Telkom appalling service
I app**** for the R899 uncapped deal. They never indicated that there will be an initial debit order and when i called to find out the status that is when they only communicated the message. Asika the "HELPFUL" agent who was "assisting" me gave when attitude when i asked about this. She could not even provide me with the initial payment which they fail to communicate. Telkom hiring *********** people who do not know how to service customers. It seems there are not processes in place to deal/resolve issues.
Good day dmoselane
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Good day dmoselane
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,