LR
Lindy R

1 reviews | Active since Mar 2018

25 Mar 2018, 16:47

Telkom, appalling service

Please, Telkom, my landline has been faulty since 17 Feb 2018. This is day 38 of you being incapable of storing the fault. Being in Durban, a large metropole, and as communications/land lines are you core, and only business, this is appalling service. 45Cnk170218 (NOT restored altho SMS received said so !!!) 92Cnk240218 Escalation Ref ********** did 06.03.2018 What do u have to say, Telkom ??

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Replies (2)
Telkom
Telkom's reply17 Apr 2018, 14:29
Official

Hi Willandabi,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

I am following up on your query. I do see there is a connection but it seems to be intermittent. I made a change to the port profile. If you could monitor the and let us know if there is any change.

Regards
Garreth
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply28 Apr 2018, 09:57
Official

Hi Lindy,

We will be closing this post for you have not responded with the info we need to assist. If you still need assistance, please send us a new post with all the relevant info, thanx.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,