AH
Annalize H
1 reviews | Active since Mar 2018
19 Mar 2018, 11:39
Telkom appalling service!!!!!!!
Telkom appalling service!!!!!!! Exactly 14 days since we reported that our officeTelkom Landline does not work. Reference No. 3CVI060318 Fault Reported 06 March 2018. Telkom "escalated" the fault with a request for urgent feedback regarding a possible ETA to resolve on 13 March. No surprise we have not yet had anyone from Telkom call us after escalation to inform us of ETA to resolve or any other feedback. This is not how a service provider is suppose to act. We get the impression Telkom can care less whether we lose business due to their bad service. But man you have to pay your account. Wonder what we're pay for March as we had ABSOLUTELY NO SERVICE AND TELKOM COUD CARE LESS
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Telkom's replyOfficial
11 Apr 2018, 07:27Hi annalize-havenga
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please confirm the status of the ADSL line when possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply11 Apr 2018, 07:27
Official
Hi annalize-havenga
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please confirm the status of the ADSL line when possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
AH
Annalize H's updateReviewer Update
11 Apr 2018, 08:00A bit late to respond now after the problem has been fixed. The line is fine now and working.
FYI it was not the ADSL line it was the landline. As mentioned the problem has been fixed but it took Telkom more than 2 weeks.
AH
Annalize H's update11 Apr 2018, 08:00
Reviewer Update
A bit late to respond now after the problem has been fixed. The line is fine now and working.
FYI it was not the ADSL line it was the landline. As mentioned the problem has been fixed but it took Telkom more than 2 weeks.