CV
Coenraad V
1 reviews | Active since Feb 2018
27 Feb 2018, 17:29
Telkom - Appalling service!
Appalling service!!!! I've sent through my completed cancelation form on 24/01/2018. To date, my services are not cancelled and I am unable to use my line for my new service provider. Overtime I phone 10210 or 10213, I stay on the line for more than 15min at a time and the person whom answers is ALWAYS unable to assist. It is crazy and incredibly frustrating to deal with incompeptant people! All that I want is for my account to be closed and servises cancelled. I absolutely HATE dealing with Telkom!!
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Telkom's replyOfficial
27 Mar 2018, 12:11Hi Coenraad,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fulfillment Team. We do require some additional info. Please send us a private message with your ID number and account number, thanx.
Your reference number is AI***. Please use your ref in all correspondence with us.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply27 Mar 2018, 12:11
Official
Hi Coenraad,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fulfillment Team. We do require some additional info. Please send us a private message with your ID number and account number, thanx.
Your reference number is AI***. Please use your ref in all correspondence with us.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,