Telkom Appalling service
Please be informed that i have logged my initial complaint on the 08-02-2018 Time 09:00am and since that time my phone line and internet has been down. I made numerous calls to 10210 and its always mentioned that a technician is assigned to the fault and working on it. This is unacceptable service from a reputable company. I am paying for the service that has been offline for 2 days. I need the corrective action that will be taken and preventive measures that will be put in place to avoid this recurring nonconforming service.
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Replies (5)'s updateReviewer Update
09 Feb 2018, 16:15Please be informed that i have logged my initial complaint on the 08-02-2018 Time 09:00am and since that time my phone line and internet has been down. I made numerous calls to 10210 and its always mentioned that a technician is assigned to the fault and working on it. This is unacceptable service from a reputable company. I am paying for the service that has been offline for 2 days. I need the corrective action that will be taken and preventive measures that will be put in place to avoid this recurring nonconforming service. WHEN WILL MY PHONE LINE AND INTERNET SERVICE BE RESTORED?
's update09 Feb 2018, 16:15
Reviewer Update
Please be informed that i have logged my initial complaint on the 08-02-2018 Time 09:00am and since that time my phone line and internet has been down. I made numerous calls to 10210 and its always mentioned that a technician is assigned to the fault and working on it. This is unacceptable service from a reputable company. I am paying for the service that has been offline for 2 days. I need the corrective action that will be taken and preventive measures that will be put in place to avoid this recurring nonconforming service. WHEN WILL MY PHONE LINE AND INTERNET SERVICE BE RESTORED?
's updateReviewer Update
13 Feb 2018, 13:20Telkom has not restored my phone-line / internet since the 08-02-2018. Appalling service from a company that sms clients to rate there service level. Well this is my rating - APPALLING
I have made numerous calls since the 8.02.2018 and they always say " A technician has been appointed to deal with my fault" Is this a lie? Telkom does not render quality customer service!
's update13 Feb 2018, 13:20
Reviewer Update
Telkom has not restored my phone-line / internet since the 08-02-2018. Appalling service from a company that sms clients to rate there service level. Well this is my rating - APPALLING
I have made numerous calls since the 8.02.2018 and they always say " A technician has been appointed to deal with my fault" Is this a lie? Telkom does not render quality customer service!
's updateReviewer Update
14 Feb 2018, 08:47This is the feedback I received from Telkom on the 13-02-2018 - relating to my complaint. This shows no commitment from Telkom employees to provide customer service: -
Good Afternoon Mr. Ismail,
I have not been able to get hold of the cable department myself.
Te person that i called cannot give me a specific turnaround time as to when this will be resolved.
Apologies for being quiet today. I have been trying my best to get hold of someone to give me a time frame as to when we can expect a resolution date.
's update14 Feb 2018, 08:47
Reviewer Update
This is the feedback I received from Telkom on the 13-02-2018 - relating to my complaint. This shows no commitment from Telkom employees to provide customer service: -
Good Afternoon Mr. Ismail,
I have not been able to get hold of the cable department myself.
Te person that i called cannot give me a specific turnaround time as to when this will be resolved.
Apologies for being quiet today. I have been trying my best to get hold of someone to give me a time frame as to when we can expect a resolution date.
Telkom's replyOfficial
07 Mar 2018, 09:36Hello yasin01
As per our system the fault has been repaired.
Please confirm if the query has been resolved or if further assistance is still required?
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply07 Mar 2018, 09:36
Official
Hello yasin01
As per our system the fault has been repaired.
Please confirm if the query has been resolved or if further assistance is still required?
Regards
Noleen
Telkom Social Media Team
Best regards,
's updateReviewer Update
07 Mar 2018, 19:13The fault has been repaired, however it took your technician 10 working days to restore my line. The customer service rendered by Telkom during this ordeal was appalling. A different story was mentioned each time i called relating to the fault.
's update07 Mar 2018, 19:13
Reviewer Update
The fault has been repaired, however it took your technician 10 working days to restore my line. The customer service rendered by Telkom during this ordeal was appalling. A different story was mentioned each time i called relating to the fault.