Telkom Appalling Service

I took out a contract with Telkom around 2015 and towards the end of the contract I enquired about the cancellation procedure and was told I had to cancel before a certain time, which I did. Called in the first time to check whether they had received my cancellation and they said they hadn’t so I resent the cancellation twice again. Few years later I have a debt of R424 that I don’t know about. Called and was given the Run around a few times and finally got someone who could assist. He said he would escalate my matter so the charge goes off which did. This year again the amount still reflects on my bureau and so I called Telkom again and they now said I have to pay an amount of R21.92 and that I should call after 48 hours of paying to request for a paid up letter and for them to update my bureau. Called 3 times already after having made the payment and each time a new consultant says they will log the request. Up to this day I still have a Telkom listing that is pending. The consultants are also not honest because on most occasions some would say they don’t have a reference for my call and would give names but with others I’d get a proper reference and the other even said Telkom doesn’t have a complaints department. The service is appalling. Never get yourselves a Telkom contract! My cousin is also having the same problem.