TELKOM: APPALLING, ********** STAFF AND SERVICES

I have been a Telkom customer for nearly 10 yrs now. In 2014, I had a contract for an iPhone 5c, of which I settled my account(contract). Upon receiving my FINAL statement, I was advised that I had a credit of R1600, as I was quoted the incorrect settlement amount. I was given the option to upgrade or have my credit back, of which I chose the refund. THAT'S WHERE THE NIGHTMARE BEGAN. I have been in and out of stores, spent many many hours on the line and holding or still awaiting a manager's to authorize my credit, spent hrs on their Facebook page/messager and even used their web-chat option several times, to no avail and 4 yrs later, still no credit. I've practically spent more trying to get my credit back from Telkom, than its actual worth. If the roles were reversed, I'd be harassed by their debt collectors and blacklisted.Their people lie and lie just get you off the line, and avoid taking ownership. I am beyond ****ed with Telkom. I've been patient, but now I'm just gatvol. I've been promised call backs upon call backs from managers but yah neh. ********** STAFF AND SERVICES