TELKOM APP, SERVICE, CUSTOMER CARE VERY POOR BE CAREFUL GUYS

I have a sim card number *** which is said to be registered in my name, but it doesn't appear on my app, doesn't take airtime or data. On my app, sim card number *** appear. When I load airtime or data gose to this number, but it doesn't work for me it belongs to someone who uses it. Telkom customer care tells me that *** is mine and *** is not mine. Yesterday I went to Thulamahashe Mall Satellite Telkom, they tell me that *** belong to someone who who enjoys my airtime and data, but they are unable to assist me. I WANT MY AIRTIME AND DATA BACK, DELETE THE NUMBER THAT DOESN'T BELONG TO ME FROM MY PROFILE PLEASE