Telkom App Offline for weeks (no way to report except via Hellopeter)

Telkom mobile app doesn't allow to login. I tried to report this via Googe Play (developers ignore feedback). I tried to report this via Telkom's website (there is no option to choose for reporting mobile app problems).

And: I have restarted my phone. There is nothing wrong with phone, this app has always been working on my phone previously. I have updated to the latest version. There is plenty of space remaining on my phone's memory. The phone is connected to the Telkom network and it has full coverage. The phone's battery is fully charged. The problem is not with the phone.

Just look at your own reviews and you will notice I am not the only user who cannot connect. The problem is with your server.