Hellopeter
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1 reviews | Active since Nov 2016

05 Apr 2018, 10:02

TELKOM APP IS USELESS

The updated Telkom App is USELESS from the Google Play Store. Can't check balances at all, it just gives the free Wifi 10GB reading, not the data useage on my LTE contract. Telkom knows that the app not working but does NOTHING!! They always say they are working on it, but it has been this way for months. If anything doesn't work, Telkom take forever to sort it out. If you don't listen to customers, you will lose customers, simple as that.

0
Replies (4)
Telkom
Telkom's reply24 Apr 2018, 14:36
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

's update24 Apr 2018, 15:08
Reviewer Update
Well Done Telkom!! It took long enough to fix the app. In future, please test the updates before releasing them & if there are bugs, fix them immediately, don't take months to do so.
's update25 Apr 2018, 10:18
Reviewer Update
And.... The app is not working yet again, why am I not surprised? "We are currently encountering a problem retrieving your info. Please try again in a few minutes." Maybe it should read, "Try again in a few years."
Telkom
Telkom's reply27 Jun 2018, 10:47
Official

Hi Barry ,

Thank you for getting in touch with us, we apologise for the late response.

Please note that you need to unistall and re install the app and test.


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,