CV
Chad V
1 reviews | Active since Jan 2017
03 Nov 2017, 18:03
Telkom App completely useless
I'm new to Telkom and I'm really not happy with how useless your app is. I recently got a Huawei router and I was told to download the Telkom App to manage the data. When I try and link my accounts it says the ID number and mobile number combination is invalid. How the hell is that possible when I'm new to Telkom and only have one contract with them. The call centre is not much help cos they recommend solutions that don't ever work. How must I manage my data if I can't access the app?
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Replies (2)
Telkom's replyOfficial
06 Nov 2017, 14:02Hi Chad_Vaughan
Thank you for making contact with us.
As per our Telephonic conversation please update us if the App is still giving you problems for further assistance.
We apologise for any inconvenience caused.
Kind regards,
Portia
Telkom Social Media Team
Best regards,
Telkom's reply06 Nov 2017, 14:02
Official
Hi Chad_Vaughan
Thank you for making contact with us.
As per our Telephonic conversation please update us if the App is still giving you problems for further assistance.
We apologise for any inconvenience caused.
Kind regards,
Portia
Telkom Social Media Team
Best regards,
CV
Chad V's updateReviewer Update
06 Nov 2017, 14:11Hi Portia,
I just logged into the Telkom App and it told me that I have one or more accounts and that I need to link one. I then logged out and back in and it says I don't have any products. Still can't check my usage or manage my account.
Regards,
Chad
CV
Chad V's update06 Nov 2017, 14:11
Reviewer Update
Hi Portia,
I just logged into the Telkom App and it told me that I have one or more accounts and that I need to link one. I then logged out and back in and it says I don't have any products. Still can't check my usage or manage my account.
Regards,
Chad