Telkom apathy in processing cancellation (3.5 months and counting)

<p>I (still have) a telkom landline that I had for ADSL purposes.</p> <p>In May this year, I subscribed to Telkom's uncapped LTE service, and submitted a letter together with supporting Telkom documents to Telkoms cancellation department ********** <p> </p> <p>I received acknowledgement of this on 22/6/2016 via email, together with the following line "... a service consultant will contact you within 14 business days..."</p> <p>I resubmitted my cancellation request on 14/7/2016 as I had received no response from Telkom. This time the acknowledgment told me that I would be contacted in 21 business days??</p> <p> </p> <p>I then went in to a Telkom direct store at Walmer Park, Port Elizabeth, and after a 45 minute wait, was told that the manager would process my cancellation the next day.</p> <p> </p> <p>As at the date of writing, it is 11 October 2016, and I have submitted my cancellation request 8 (EIGHT) times.</p> <p>* I have yet to hear from Telkom.</p> <p>* My line is still active.</p> <p>* I am still being billed monthly for my connection.</p> <p> </p> <p>I am extremely dissapointed with the apathy shown by Telkom, and with their apparent unwillingness to process my cancellation request.</p> <p> </p> <p> </p>