AS
Albert S

1 reviews | Active since Jul 2015

16 Mar 2016, 17:42

Telkom - anyone out there?

***<br> <br> Still no resolution to my contract problem raised weeks ago. All I get is e-mails that you will respond....but nothing. You are quick to respond on Hellopeter, but there is no follow through. Really shocking service. Furthermore you again debited my account, even though my broadband is deactivated.<br> <br> To all prospective Telkom customers make sure they don't change the contract terms as they did in my case, that after giving me a copy of the contract!! Think there is a word for this - F@r@u@a@d?<br> <br>

0
Replies (3)
Telkom
Telkom's reply16 Mar 2016, 20:02
Official
Hello Scholtal,

Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.

We sincerely apologise for the inconvenience.

Regards,
Moenieb.
Telkom Social Media Team.
AS
Albert S's update10 Jun 2016, 12:50
Reviewer Update

This matter is still not resolved. Amazing how *********** Telkom is.

AS
Albert S's update17 Aug 2016, 12:18
Reviewer Update

And still no resolution from Telkom. Keep debiting my account. I will keep reversing your debit orders until you can come to your senses. Utterly dissapointed in your lack of customer care.