TELKOM ANOTHER SOE?

I've had 3 Telkom lines (1 for 30 years), and they normally sms me at the end of each month and give me an outstanding amount and I pay it. I didn't get an sms this month and forgot to pay. I didn't get a phone call (would be nice considering they are a phone company) and yesterday they cut me off. I then immediately paid up to date by eft and called them to confirm. They said it would take some days to turn me back on and I would need to do an immediate payment on their web site in order to have instant real-time connectivity. So I paid the bill twice. After waiting for an hour with no real-time connection I called and was told it was being processed right then. Now 4 hours later still not connected and I called again and have been told that I now have to wait for "financial Clearance" and it should happen in the course of the day.

time to look at alternatives to Telkom. they are not customer centric. Goodbye!