MM
Marilise M

1 reviews | Active since Sept 2013

12 May 2015, 12:11

Telkom - another post office

Requested our company's line to be moved to new premises on 3 March. After communicating with our Telkom account manager, the details was sent through 4 March. We had to follow up again on 17 April, Telkom contact agent could not find the address (very visible on Goolge maps) on 21 April. Order (*** / *** ) was only issued on 28 April. Nothing since then. We then escalated on the website (no feedback on this). Escalated again to Regional sales manager on 5 May. To date we have had no further feedback?<br> <br> I cant add a mobile number on the site below as I don't own a mobile. The above order numbers will give you the details of our company contact number<br> <br> Thinking Telkom is going the same way as the post office...

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Replies (1)
Telkom
Telkom's reply12 May 2015, 13:33
Official
Hello marilisem,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Department and feedback will follow.

Your reference number is SM110169.

We apologize for any inconvenience caused.

Kind Regards
Tebogo Nash
Telkom Social Media